Canada → China · Care coordination加拿大 → 中国 · 就医协调
A Canada-based, bilingual service that helps you reach planned care from healthcare providers in China. We coordinate; hospitals and their clinicians provide all medical care.一家位于加拿大的双语就医协调服务，帮助你获得中国医疗机构提供的计划性医疗服务。我们负责协调；所有医疗服务均由医院及其医生提供。
How it works服务流程
A coordinator guides each step. You decide what is shared and with whom. Follow one fictional case below.每一步都有协调员陪同。共享哪些资料、与谁共享，由你决定。下面以一个虚构案例为例。
Case CB-DEMO-0142 · Shanghai案例 CB-DEMO-0142 · 上海
Health assessment visit coordination健康评估就诊协调
Stage 5 of 5第 5 / 5 阶段
Status当前状态
Draft草稿Your next step你的下一步
Finish your intake完成信息登记
Status当前状态
Coordinator review协调员审核Your next step你的下一步
Nothing needed from you. Your coordinator is reviewing.目前无需你操作，协调员正在审核。
Status当前状态
Options shared方案已提供Your next step你的下一步
Compare your options and choose one比较方案并做出选择
Status当前状态
Confirmed arrangements安排已确认Your next step你的下一步
Work through your travel checklist完成出行准备清单
Status当前状态
Discharge & handoff出院与回国衔接Your next step你的下一步
Review your return-home package查看你的回国资料包
A free, administrative conversation about what you're looking for and whether we can help. It is not a medical consultation.一次免费的行政性沟通，了解你的需求以及我们能否提供帮助。这不是医疗咨询。
Create an account, give consent and upload records to a private case. Nothing is shared until you authorize it.注册账户、确认同意书，并把病历上传到私密案例中。未经你授权，任何资料都不会被共享。
With your permission, selected providers review only the records you choose. Each one sends back its own response and estimate.经你许可，选定的医疗机构只审阅你指定的资料，并各自给出回复与费用估算。
We coordinate the appointments your provider confirms. We also arrange interpreters, transport and accommodation through partners.我们协调由医疗机构确认的预约，并通过合作伙伴安排翻译、交通和住宿。
We organize discharge summaries, reports and translations into a return-home package for your care team in Canada.出院小结、检查报告和翻译件会被整理成回国资料包，方便你在加拿大的医疗团队使用。
The platform平台
In the interactive demo, with fictional data, you can switch between the four workspaces and follow one case from intake to the return home. At every step you can see exactly what each role is allowed to see.在使用虚构数据的交互式演示中，你可以在四个工作台之间切换，跟随一个案例从登记一路走到回国衔接，并随时查看每个角色能看到、不能看到哪些内容。
Intake, consent, secure uploads, approving each share, comparing options, the quote and payment, appointments and the return-home package.信息登记、同意书、安全上传、逐项批准共享、比较方案、报价与付款、预约，以及回国资料包。
Sees可见 their own case, every share and each provider's estimate自己的案例、每一项共享和各机构的估价Decides决定 who sees what, and until when谁能看到什么、可以看到何时
The coordinator's queue, shortlisting verified providers, scoped disclosures, deadlines, versioned quotes, vendor tasks and the handoff checklist.协调员的案例队列、筛选已审核机构、限定范围的资料共享、回复时限、版本化报价、服务商任务，以及回国衔接清单。
Opens可打开 case details only for the assigned coordinator仅限负责该案例的协调员Never绝不 confirms an appointment for a provider代替医疗机构确认预约
Providers see only the requests a patient authorized. They reply with attributed responses and versioned estimates, then confirm appointments.医疗机构只能看到患者授权的请求，提交署名回复与版本化估价，并确认预约。
Never sees永远看不到 other providers' submissions其他机构提交的内容
Interpreters and drivers get only what their task needs. A driver never sees a diagnosis.翻译和司机只能获得完成任务所需的信息；司机永远看不到诊断内容。
Sees可见 pickup and drop-off only仅限接送信息Never sees永远看不到 a diagnosis, documents or estimates诊断、病历或估价
Services服务内容
We sell coordination, not medical care. The provider determines which medical services are appropriate for you.我们提供的是协调服务，而不是医疗服务。适合你的医疗项目由医疗机构决定。
Free. An administrative discussion of your goals, the process and the next step.免费。就你的目标、流程和下一步进行行政性沟通。
We organize and translate your records and coordinate a provider's review and estimate. The provider's own fees are separate.整理并翻译你的病历，协调医疗机构审阅并出具估价。医疗机构的收费另计。
We handle appointments, interpreters and visit logistics for a hospital-directed assessment. The hospital decides which tests suit you, and its medical fees are separate.为由医院主导的健康评估安排预约、翻译和就诊行程。具体检查项目由医院根据你的情况决定，医疗费用另计。
Scoped case by case. It requires the provider's eligibility review and further approvals before we can offer it.需逐案评估，须先通过医疗机构的资格审核及其他审批后方可提供。
Remote second opinions and remote clinical consultations are not offered at this stage.现阶段不提供远程第二诊疗意见或远程临床会诊。
Fees费用
You will always see what you pay us and what you pay the hospital, separately.付给我们的费用与付给医院的费用，你都能分别看得清清楚楚。
Paid to CrossBorder Care付给 CrossBorder Care
CAD加元
Paid directly to the hospital直接付给医院
CNY人民币
Boundaries服务边界
These boundaries are built into how the platform works, not tucked into a footer.这些边界写进了平台的运作方式，而不是藏在页脚的免责声明里。
Providers are never ranked or scored, and no commission influences the order in which they appear.我们不对医疗机构排名或评分，也不会让任何佣金影响其展示顺序。
A requested appointment is not a confirmed one. A preliminary estimate is not an accepted one.已请求的预约不等于已确认的预约；初步估价也不等于已确认的估价。
Privacy隐私
We are building the platform around these commitments.我们正围绕以下原则搭建平台。
Where we're starting首批服务地区
These are the areas we plan to focus on first. We have not yet announced any hospital partnerships.以下是我们计划优先开展服务的地区。我们尚未公布任何医院合作关系。
Partners合作伙伴
We are building a verified network of hospital international departments, along with non-clinical partners: interpreters, patient navigators, and transport and accommodation coordinators.我们正在建立一个经过审核的合作网络，包括医院国际医疗部，以及翻译、患者导航、交通与住宿协调等非医疗类合作伙伴。
FAQ常见问题
No. We are a coordination service. Hospitals and their clinicians provide all medical services, assessments and treatment decisions, and they are responsible for them.不是。我们是一家协调服务机构。所有医疗服务、评估和治疗决定均由医院及其医生提供并负责。
We don't recommend treatments or rank hospitals. A coordinator can shortlist providers that match what you've told us, such as specialty, location, language and availability. We then show you each provider's own response and estimate, so you can decide.我们不推荐治疗方案，也不对医院排名。协调员会根据你提供的信息（如专科、地点、语言和可预约时间）筛选出符合条件的医疗机构，并向你展示各机构自己的回复与估价，由你自行决定。
You pay us an itemized coordination fee, agreed in a written quote before any work starts. You pay the hospital directly for medical services. We show you the hospital's estimate separately.你付给我们的是逐项列明的协调服务费，在开始服务前通过书面报价确认。医疗费用由你直接支付给医院，我们会单独向你展示医院的估价。
No. We are designing the service for people living in Canada, whatever their background, in English and Simplified Chinese.不需要。我们的服务面向居住在加拿大的所有人，无论背景如何，并提供英文和简体中文服务。
Not necessarily. Some services, such as preparing records and coordinating a provider's review, can be completed without travel. Remote clinical consultations are not offered at this stage.不一定。部分服务（如病历整理、协调医疗机构审阅）无需出行即可完成。现阶段不提供远程临床会诊。
Yes, if you invite them. You can give a family member or friend access to specific parts of your case and remove it at any time. We never assume access from a family relationship.可以，只要你邀请他们。你可以授权家人或朋友查看案例的指定部分，并随时取消授权。我们绝不会因为亲属关系就默认给予访问权限。
We are not an emergency service. If you have a medical emergency, call 911 or go to your nearest emergency department.我们不提供急救服务。如遇紧急医疗情况，请拨打 911 或前往最近的急诊室。
We are preparing to launch and are not yet accepting patients. This page will be updated when introductory calls open.我们正在筹备上线，暂未接受患者。初步导航通话开放后，本页会及时更新。
An interactive demo with fictional data. Switch roles at any step and see exactly what each one can, and can't, see.使用虚构数据的交互式演示。你可以在任何一步切换角色，清楚看到每个角色能看到、不能看到哪些内容。